Support Policies

Friendly Technical Support

A Quick Support Tips

  • Searching Knowledge-Base might solve your problem faster than creating support ticket
  • Always include the purchase code or Order ID before raising ticket
  • Explain the problem in details, if possible include the screenshot. It will help us to investigate and resolve issue faster than usual.
support-policy

What We Support

  • Technical Issues
  • ** Installation Issues
  • Bugs
  • Feature Issues

What we Don’t Support

  • Incompatible Hosting
  • Support on Local PC/Environment
  • Remote Desktop Support / Team-viewer etc.
  • *Css Tweaks or Modifications
  • Layout Overhauling
  • Developer Support / Programming Issues